Our goal is to have totally excited clients!

We want every person who invests in our products and services to obtain the benefit that we believe we put into them.

We understand however that we cannot please everyone.

If, upon receiving your products, they don’t meet your expectations, we ask that you:

  1. Contact us within 48hrs of receiving the products and tell us of your concerns and what you would like to see happen.
  2. If the products is damaged upon arrival, we ask that you inform us of this within 48hrs of receiving it.  We will replace any products that you received damaged, upon being notified of this within 48hrs of receiving, and upon receiving the damaged product back in the mail at the address we instruct.
  3. Keeping in mind we run an international business, we will give you an appropriate shipping address when you contact us with your concerns, so that they are shipped to the right location for repair or replacement. This reduces the risk of the return product experiencing extra wear by shipping the nearest KSI center.
  4. If the goods are not damaged or defective, and you have notified us within 48 hrs of receiving them that they have not met your expectations, we will again give you a shipping address to return them to when you communicate your concerns to us prior to returning.
  5. Once the products are received back in as-new, re-sellable condition, within 30 days, we will refund your money minus shipping, with the exception of electronically delivered products, videos/DVDs or audio programs.
  6. The buyer is responsible for the shipping costs both ways.
  7. In the case of an electronically forwarded product, we do not offer refunds. If the file is defective we will replace it.
  8. In the case of an audio or video/DVD program, due to the risks of damage from return shipping/poor repacking, and the potential for unauthorized copying, we limit our refund to a maximum of $100 per person.
  9. Note we take special measures to ensure the products arrive at you in top-notch condition. If you re-pack the product to ship it back, you need to pack and ship in a manner that will result in it being received back to our office in a re-sellable condition. If the product is received back in anything less than a re-sellable condition, we reserve the right not to issue the refund.
  10. The refund will be arranged after the above are confirmed.